“The satisfaction of helping our customers achieve a positive result – that’s what I’m about. In my 10+ years in real estate I’ve been a buyer, seller and customer care executive. When I’m entrusted with the responsibility of ensuring our customers come first, I’m driven to achieve the very best outcomes.
I love the flexibility of real estate; every property is different. My role is to help our team and our customers transition through a myriad of courses to achieve the smoothest outcome.
When I’m not working in real estate, I love my time with my family being a Mum and wife.
People say I’m very client focused and I’m happy with that. It’s a big decision for any buyer of property and I want to make them feel extremely comfortable.
I look forward to helping you through your next purchase”
BEING THE BEST AS I CAN BE. I’M NOT COASTING
Put Nicola Wilcock in front of a customer and they immediately feel at ease. It’s a nerve racking time but once you hear her warm British accent, you know you are dealing with a friend.
Passionate about great customer service, Nicola is on a mission to dispel the myth that dealing with real estate agents or property managers is a difficult thing. She doesn’t subscribe to this and the industry recognises her endeavours with numerous awards over the years.
In a prior lifetime Nicola worked with Whitbread Brewery in the UK. Hospitality and dealing with customers is in Nicola’s blood. When the company sold, Nicola moved to Australia – and to our benefit.
Ask customers why Nicola is so successful and you’ll hear “She is a fantastic listener. She genuinely takes the time to listen to you then relentlessly goes about her task to achieve the best possible result for you. She is fantastic.”